1.What if my parcel gets lost in the mail?

While we aim to do everything we can to ensure you receive your products safely and on time, we know that unforeseen issues can occur within the delivery system. To ensure that you receive your parcel, we double check that your shipping address is 100% correct, and we add a tracking number to stay updated.

If your parcel doesn’t arrive on time, we ask that you contact the courier service directly to enquire about your missing parcel, and reference the tracking number. If you do not eventually receive your parcel, we suggest that you ask the courier for compensation for the lost parcel (this could be a percentage of what the lost parcel was worth).

2.What if the objects I purchased are faulty?

First of all, we are so sorry! We always aim to ensure that our products in perfect condition when distributed, and it is so disappointing that your item isn’t up to this standard.

Contact us and attach a photo of the fault. We will give you full-refund after we double check the situations.

3.Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

4.What’s your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

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